Introduction
Castle Point Borough Council ("the Council") have designed a Council housing anti-social behaviour Policy that describes the Council’s approach to addressing anti-social behaviour affecting or caused by leaseholders and or tenants of Council owned homes.
The Council’s approach
ASB can negatively impact communities and significantly affect quality of life; all reports of ASB will be treated seriously. The Council will manage expectations and clearly explain the limitations of its powers as a landlord, and when enforcement action may or may not be possible.
The Council will have a risk assessment in place for all ASB cases. These will be reviewed regularly or when a tenant or leaseholder notifies of a change in their circumstances or reports further incidents.
How do I report ASB?
You can contact us to report any incidents of anti-social behaviour by:
T: 01268 882200
E: tenancyofficers@castlepoint.gov.uk or firstcontact@castlepoint.gov.uk
What information do I need to give?
Date and time of the incident
Name of the individual(s) involved (if known)
The impact of the ASB on the tenant/leaseholder and their household
Can I remain anonymous?
Reports may be given anonymously. Investigating anonymous reports can be more challenging, and the Council's ability to help those affected by the ASB might be limited. All reports made to the Council are treated in the strictest confidence.
Multi-agency approach
The Council will often work in partnership with other agencies and partners, such as the police, the Community Safety Partnership team, Probation Service, Fire Service, Housing Associations, Youth Offending Services, Social Services, and other services to share information and tackle ASB in a coordinated and effective way. Some partners may have tools or powers that the Council does not.
Read the full Anti-Social Behaviour Policy
Read the Anti-Social Behaviour Policy Equality Impact Assessment