Housing Services Complaints

Housing Services, finding a new home, repairs and tenant issues

Residents who wish to make a complaint about any of the following services, (maintenance, tenancy & estate management or application to find a new home) because we have failed to deal with your original request, can email their complaint to the following; info@castlepoint.gov.uk .

Castle Point Borough Council carries out a Self assessment [pdf] 131KB to ensure effective complaint handling, to learn from complaints, to improve processes and to comply with the Housing Oombudsman Complains handling code [pdf] 287KB

See the complaints page for further details on our complaints procedure and policies.