See our Christmas closure information for our opening times and more over the festive period.

Opening Hours

Monday, Tuesday and Thursday: 08:45 - 17:15
Wednesday: 10:00 - 17:15
Friday: 08:45 - 16:45

If there is anything which makes it difficult for you to access our services, for example if English is not your first language or you have a disability, please tell us when you contact us.

Please see the Castle Point Active website for contact information for our leisure and hall facilities and see the Love Essex website for information on Canvey Recycling Centre.
 

Common enquiries

Report a street issue Tell us you're moving home
Contact our Housing & Homelessness team Report a missed waste collection
Report a Council Housing Repair Report an on-street parking issue
Report surface water flooding  

 

Contact a specific department

Department Email (please click)

Telephone

Benefits

01268 882200

Benefit Investigation Service

01268 882250

Business Rates

01268 882233
01268 882237

Concessionary Fares (Essex County Council)

0345 200 0388

Council Tax

01268 882200

Council Tax/Business Rates recovery

01268 882298

Electoral Services

01268 882200

Environmental Health

01268 882200

Halls - Enquiries and bookings

01268 882200

Housing Services & Homelessness

01268 882200

Human Resources

01268 882200

Licensing

01268 882480

Parks and Open Spaces

01268 882200

Planning

01268 882200

Refuse & Recycling

01268 882200

Regeneration and Business support

01268 882345

Media and Press Enquiries (live and urgent issues)
(Freedom of Information requests to info@castlepoint.gov.uk)

01268 882200

General Enquiries

Contact us via social media

Email us about a general enquiry

Call us about a general enquiry on 01268 882200

 

Emergency contact out of hours

Emergency out of hours for Council services (excluding housing repairs): 0800 833 162

Council Housing Tenant Emergency general repairs: 01268 919076

Council Housing Tenant Emergency gas repairs: 01702 415891

 

Complaints and compliments

We are committed to providing best value and the best possible level of service to our customers and your feedback is extremely valuable to us.

Submit a complaint

Submit a compliment