See our Christmas closure information for our opening times and more over the festive period.

From 1 April 2026, Discretionary Housing Payments (DHP) were replaced by the The Crisis and Resilience Fund (CRF). This provides financial support to help with rent or housing costs.

You can apply for the CRF if you currently get either;

The CRF can help people with a range of housing costs, including;

  • rent shortfalls - the difference between your rent liability and your income, including any benefits
  • rent deposits
  • rent in advance 
  • removal costs

If you wish to apply please complete the online form where you can also upload and attach supporting evidence.

Apply for CRF

If you need to provide documents after your application has been submitted you can attach them using our online evidence upload form

Upload Documents

The online form is a combined DHP and Exceptional Hardship Payment form, but we will only assess you for the help that you need based on your circumstances.

 

CRF/DHP Policy 2026-27