Experience & Knowledge |
Criteria |
| A basic understanding of the social housing sector | Desirable |
| A knowledge of, or willingness to learn more about the Housing Ombudsman’s Complaint Handling Code | Desirable |
| A knowledge of, or willingness to learn more about expectations of Reasonable Adjustments to be made for households with disabilities or vulnerabilities | Desirable |
Abilities & Skills |
|
| Ability to fairly assess circumstances based on factual evidence, and to reach a fair and proportionate outcome |
Essential (Interview) |
| Be able to express views clearly and effectively in meetings, with thoughtful and reasoned contributions |
Essential (Interview) |
| Be able to work collaboratively with Castle Point, it’s partners and stakeholders |
Essential (Application) |
| Consistently prioritising the best interests of Castle Point and all its tenants. This involves a collaborative mindset and a commitment to constructive participation |
Essential (Interview) |
| Ability to read and analyse performance data and detailed information | Desirable |
Personal Qualities |
|
| Understanding, balanced and fair approach |
Essential (Application) |
| Curious, open to exploring alternative outcomes |
Essential (Application) |
|
Good communication skills |
Essential (Interview) |
Time Commitment |
|
| A commitment to dedicating the necessary time to fulfil the responsibilities of being a member to make sure the overall group can be effective |
Essential (Application) |
Other |
|
| Being an existing tenant or leaseholder of Castle Point Borough Council. This ensures first-hand knowledge and a personal stake in the issues faced by residents |
Essential (Application) |