Experience & Knowledge |
Criteria |
| A basic understanding of the social housing sector | Desirable |
| A knowledge of, or willingness to learn more about the “Consumer Standards”, which the Regulator for Social Housing measure us against. | Desirable |
| A good understanding of the needs and hopes of the communities Castle Point serves in relation to safe, well-maintained homes |
Essential (Application) |
| The ability to represent the collective interests of a diverse group of individuals | Desirable |
| Experience in one or more areas: customer experience, customer service, property maintenance, and performance management | Desirable |
Abilities & Skills |
|
| Ability to analyse, interpret, and absorb information |
Essential (Application) |
| Be able to express views clearly and effectively in meetings, with thoughtful and reasoned contributions |
Essential (Interview) |
| Be able to work collaboratively with Castle Point, it’s partners, contractors and stakeholders |
Essential (Application) |
| Consistently prioritising the best interests of Castle Point and all its tenants. This involves a collaborative mindset and a commitment to constructive participation |
Essential (Interview) |
| Ability to read and analyse performance data and detailed information |
Essential (Interview) |
| Ability to scrutinise data and provide recommendations |
Essential (Interview) |
Personal Qualities |
|
| Shares the values and commitments of Castle Point’s Housing Service |
Essential (Application) |
| A focused mindset, emphasising an openness to change, continuous improvement, self-reflection, and a commitment to personal learning and development |
Essential (Application) |
| Good communication skills |
Essential (Interview) |
Time Commitment |
|
| A commitment to dedicating the necessary time to fulfil the responsibilities of being a member to make sure the overall group can be effective |
Essential (Application) |
Other |
|
| Being an existing tenant or leaseholder of Castle Point Borough Council. This ensures first-hand knowledge and a personal stake in the issues faced by residents |
Essential (Application) |