Person Specification

Experience & Knowledge	Criteria
An understanding of the expectations on landlords who provide sheltered housing, including about the “Consumer Standards”, which the Regulator for Social Housing measure us against	Desirable
A good understanding of the needs and hopes of the sheltered housing communities Castle Point serves	Essential (Application)
The ability to represent the collective interests of a diverse group of individuals	Desirable
Experience in one or more areas: customer experience, customer service, property maintenance, sheltered housing and performance management	Desirable
Abilities & Skills
Ability to analyse, interpret, and absorb information	Essential (Application)
Be able to express views clearly and effectively in meetings, with thoughtful and reasoned contributions	Essential (Interview)
Be able to work collaboratively with Castle Point, it’s partners, contractors and stakeholders	Essential (Application)
Consistently prioritising the best interests of Castle Point and all its tenants. This involves a collaborative mindset and a commitment to constructive participation	Essential (Interview)
Ability to read and analyse performance data and detailed information	Essential (Interview)
Ability to scrutinise data and provide recommendations	Essential (Interview)
Personal Qualities
Shares the values and commitments of Castle Point’s Housing Service	Essential (Application)
A focused mindset, emphasising an openness to change, continuous improvement, self-reflection, and a commitment to personal learning and development	Essential (Application)
Good communication skills	Essential (Interview)
Time Commitment
A commitment to dedicating the necessary time to fulfil the responsibilities of being a member to make sure the overall group can be effective	Essential (Application)
Other
Being an existing tenant or leaseholder of Castle Point Borough Council. This ensures first-hand knowledge and a personal stake in the issues faced by residents	Essential (Application)

Experience & Knowledge

Criteria

Abilities & Skills

Personal Qualities

Time Commitment

Other