The Castle Point Plan

Check your Christmas and New Year recycling dates and find more useful info on our Christmas Closures information page.

How do I complain about a Council Service?

We are committed to providing high quality services to people in the borough. We strive to succeed most of the time but there may be times when things go wrong and you feel dissatisfied. You may not be happy with a service we provide or with action or the lack of action. You have a right to tell us if something is wrong and can be improved. Your comments may well improve things for everyone.

You can:

  • Fill in an online Form - Make a Complaint
  • Download a copy of this form for you to fill in electronically, print the completed form and send it, together with any supporting documents, by post.
  • You can contact us by