See our Christmas closure information for our opening times and more over the festive period.

We will provide comprehensive support and reassurance to victims and witnesses of ASB by keeping ongoing communication with individuals to determine their preferred methods of contact and identify appropriate forms of support for effective case management. Contact frequency will be mutually agreed upon, and referrals to specialist agencies or partners will be made when necessary.

Upon receiving an ASB report, a thorough risk assessment will be conducted to evaluate any vulnerability or safeguarding concerns. Where required, safeguarding referrals will be started following our Safeguarding Policy

We acknowledge that the vulnerabilities of some residents contribute to behaviour which is classed as antisocial to those around them. These vulnerabilities include, but are not limited to, mental health issues, learning difficulties and substance misuse. In cases where vulnerable perpetrators are involved, we will work closely with various support agencies with the aim of improving the behaviour of the individual. Compliance with legislation such as the Equality Act 2010 will be factored into any action taken.

We recognise that some individuals who commit ASB may require support to resolve the issue and change their behaviour. We will offer support to perpetrators of ASB, helping them to resolve their problems and change their behaviour. In doing so, we will take mental health conditions and other vulnerabilities into consideration when assessing any support needed. Referrals to partner organisations and 
support agencies will be made as appropriate in an attempt to get individuals the help they need.