Review anonymised Stage One complaints, help decide fair outcomes and compensation for Stage Two complaints and give feedback on the lessons we learn from complaint trends to improve our housing services.
Capacity: 5 members
What’s in it for me?
- Influence decisions that affect your home
- Training and support provided
- Expenses covered where applicable
- Build confidence, skills and experience
- Help improve services for yourself and your neighbours
Who can apply?
You can get involved if you are:
- A tenant or leaseholder in a Castle Point Borough Council property
- Interested in improving housing services
- Able to commit some time and energy
Additional support
We want our engagement opportunities to be inclusive and accessible - just let us know what you need. We can offer:
- Online or in person options
- Support with forms and meetings
- Adjustments to help you take part
E: ResidentEngagement@castlepoint.gov.uk
T: 07484051048 (Robyn O’Toole) 07484052866 (Lisa Joyce)