Frequently asked questions

What is meant by a C3 grading mean?

A C3 grading means that the Regulator has found significant failings and improvement is needed.

Does Castle Point Borough Council accept the findings of the Regulator?

Yes, we accept the findings of the Regulator and are committed to addressing the concerns raised. 

How will I know when you have improved?

We are committed to transparency and will keep tenants and residents updated as improvements are made. 

How can I provide my feedback?

We have recently launched a Tenant Satisfaction Survey.  If you have other immediate concerns as a result of the Regulator’s judgement you can get in touch via our form. 

How can I get involved?

If you are interested in become a member of a tenants forum or setting one up yourself, then please contact us on housing.engagement@castlepoint.gov.uk