Role Overview
As a member of the Home Panel, you will play a crucial role in Castle Point’s delivery of responsive and planned repairs services. This role also covers the compliance areas of Gas safety and servicing, electrical safety and servicing, fire safety, asbestos management, water safety (legionella) and lifts/lifting equipment. Your responsibility will be to influence these services for the benefit of all tenants and leaseholders.
Key Responsibilities
This panel plays a pivotal role in Castle Point’s highest demand services and therefore holds an important place in our Influence and Engagement framework. Please see the Terms of Reference for the full remit of the panel. Below is a summary of the Panel’s role.
- Consider and influence repairs, maintenance and compliance policy and procedure
- Monitor progress against Castle Point’s performance
- Ensure that Castle Point complies with the safety expectations on them.
- Consider and make recommendations on service improvements ensuring no tenant is likely to be discriminated against.
- Using evidence-based data, review how Castle Point provides repairs services from a resident viewpoint to give the most positive experience possible for all tenants.
- Holding Castle Point to account, ensuring that the full range of tenant experiences are influencing strategic decisions and service design and delivery.
- Proactively monitor the implementation of actions identified through service improvement projects such as scrutiny.
Panel Expectations
- Training – Take part in training provided to help panel members achieve their role.
- Responsibilities - Active participation in all meetings, arriving prepared and on time.
- Ethical Obligations - Members are expected to act in the best interests of Castle Point and its tenants, promptly declaring any conflicts of interest.
- Integrity – Members are expected to be respectful, hold confidentialities, and act with integrity in the recommendations and challenges they make.
Personal Attributes
- Passion for improving and developing the repairs services provided by Castle Point.
- Strong dedication to improving tenant experiences.
- Team player with effective communication skills.
- Commitment to embodying core values.
- To follow our code of conduct, which is of great importance, to maintain confidentiality, always treat people equally with respect.
Skills, Knowledge, and Experience
- A commitment to helping Castle Point improve the way it delivers repairs services to tenants and leaseholders.
- Ability to review or listen to facts, provide analysis, and reach a conclusion.
- An ability to understand complex written information.
- Ability to scrutinise data and provide recommendations.
- Excellent interpersonal skills, especially listening skills.
- Non-judgemental; treating everyone fairly and with respect.
- Integrity; Patience; Tact, Curiosity
- Willingness to work as a team member.
- Good IT skills Ability to use the (Microsoft Teams, Word and Excel)
Support
Staff from the Engagement Team will ensure that the members of the Home Panel:
- Are given a real sense of ownership and are actively involved in the organisation.
- Have genuine opportunities to influence repairs strategy, policy, and services.
- Have opportunities to gain skills, knowledge and experience which will contribute to capacity building for both individuals and communities.
- Are provided with all the admin support required to carry out their role effectively.