Role Overview
As a member of the Sheltered Housing Panel, you will play a crucial role in Castle Point’s delivery sheltered housing services. Your responsibility will be to influence these services for the benefit of all tenants and leaseholders.
Key Responsibilities
This panel plays an important role in making sure Castle Point’s sheltered housing tenants receive good quality services and live in safe, well-maintained homes. Please see the Terms of Reference for the full remit of the panel. Below is a summary of the Panel’s role.
- Consider and influence sheltered housing policy and procedure
- Monitor progress against Castle Point’s performance in sheltered housing, including satisfaction of sheltered housing tenants
- Consider and make recommendations on sheltered housing service improvements ensuring no tenant is likely to be discriminated against
- Review how Castle Point provides sheltered housing services from a resident viewpoint to give the most positive experience possible for all tenants
- Holding Castle Point to account, ensuring that the full range of tenant experiences are influencing strategic decisions and service design and delivery
- Proactively monitor the implementation of actions identified through service improvement projects such as scrutiny, where they are relevant to sheltered housing services
Panel Expectations
- Training – take part in training provided to help panel members achieve their role
- Responsibilities - active participation in all meetings, arriving prepared and on time
- Ethical Obligations - members are expected to act in the best interests of Castle Point and its tenants, promptly declaring any conflicts of interest
- Integrity – members are expected to be respectful, hold confidentialities, and act with integrity in the recommendations and challenges they make
Personal Attributes
- Passion for improving and developing the sheltered housing services provided by Castle Point
- Strong dedication to improving tenant experiences
- Team player with effective communication skills
- Commitment to embodying core values
- To follow our code of conduct, which is of great importance, to maintain confidentiality, always treat people equally with respect
Skills, Knowledge, and Experience
- A commitment to helping Castle Point improve the way it delivers sheltered housing services to tenants
- Ability to review or listen to facts, provide analysis, and reach a conclusion
- An ability to understand complex written information
- Ability to scrutinise data and provide recommendations
- Excellent interpersonal skills, especially listening skills
- Non-judgemental; treating everyone fairly and with respect
- Integrity; Patience; Tact, Curiosity
- Willingness to work as a team member
Support
Staff from the Engagement Team will ensure that the members of the Sheltered Housing Panel:
- Are given a real sense of ownership and are actively involved in the organisation
- Have genuine opportunities to influence sheltered housing strategy, policy, and services
- Have opportunities to gain skills, knowledge and experience which will contribute to capacity building for both individuals and communities
- Are provided with all the admin support required to carry out their role effectively