Role Overview
As a member of the Tenant and Leaseholders' Panel (TLP) you will play a crucial role in Castle Point’s commitment to delivering quality, value-driven services. Your responsibility will be to influence all housing services provided by CPBC for the benefit of all tenants and leaseholders.
Key Responsibilities
This panel sits at the top of our Influence and Engagement Framework and will be the key point of feedback for Councillors and Staff; giving tenant and leaseholder views on service improvements and recommendations before formal decisions are made. The TLP will also receive feedback from all of the other tenant groups within the framework. Please see the Terms of Reference for the full remit of the panel. Below is a summary of the Panel’s role.
- Consider and influence housing policy and procedure
- Monitor progress against Castle Point’s performance
- Ensure that Castle Point complies with the Consumer Standards as prescribed by the Regulator of Social Housing
- Consider and make recommendations on a range of policy and strategy matters before they are decided by Committees and Council
- Using evidence-based data, review how Castle Point provides services from a resident viewpoint to give the most positive experience possible for all tenants
- Holding Castle Point to account, ensuring that the full range of tenant experiences are influencing strategic decisions and service design and delivery
- Proactively monitor the implementation of actions identified through service improvement projects such as scrutiny
Panel Expectations
- Meetings - attend a minimum of six meetings annually, with additional sessions for critical discussions where necessary
- Training – take part in training provided to help panel members achieve their role
- Responsibilities - active participation in all meetings, arriving prepared and on time
- Ethical Obligations - members are expected to act in the best interests of Castle Point and its tenants, promptly declaring any conflicts of interest
- Integrity – members are expected to be respectful, hold confidentialities, and act with integrity in the recommendations and challenges they make
Personal Attributes
- Passion for improving and developing the housing services provided by Castle Point
- Strong dedication to improving tenant experiences
- Team player with effective communication skills
- Commitment to embodying core values
- To follow our code of conduct, which is of great importance, to maintain confidentiality, always treat people equally with respect
Skills, Knowledge, and Experience
- A commitment to helping Castle Point improve the way it delivers housing services to tenants and leaseholders
- Ability to review or listen to facts, provide analysis, and reach a conclusion
- An ability to understand complex written information
- Ability to scrutinise data and provide recommendations
- Excellent interpersonal skills, especially listening skills
- Non-judgemental; treating everyone fairly and with respect
- Integrity; Patience; Tact, Curiosity
- Willingness to work as a team member
- Good IT skills Ability to use the (Microsoft Teams, Word and Excel)
Support
Staff from the Engagement Team will ensure that the members of the panel:
- Are given a real sense of ownership and are actively involved in the organisation
- Have genuine opportunities to influence strategy, policy, and services
- Have opportunities to gain skills, knowledge and experience which will contribute to capacity building for both individuals and communities
- Are provided with all the admin support required to carry out their role effectively