Tenant Satisfaction Measures

Castle Point Borough Council had failed to collect and report the Tenant Satisfaction Measures required by the Regulator before the end of March 2024.
 
To start to put this right, we have launched a housing survey which we are asking our tenants to complete. Residents will shortly receive a postcard promoting the survey, and our colleagues will be encouraging them to share their views with us. 
 
The questions asked will be used to prepare an annual report to tenants of Tenant Satisfaction Measures detailing how we have performed over the past 12 months; the results will also be shared with the Regulator of Social Housing which forms part of their ongoing review of providers.