Tenant Satisfaction Survey

Overview

Castle Point Borough Council Housing Service are committed to providing homes that are affordable, safe and secure, which tenants can be proud to call home, as well as contributing to healthy and safe neighbourhoods and communities. We look to continuously improve the ways which we deliver services to our are residents to meet their diverse needs.

Over the past 8 months we have collected your views via an online survey, we have now commissioned an external organisation named Acuity to complete this exercise, any previous validated responses will be included in the survey results.  Further information and communications regarding Acuity and the survey process will be published shortly.

The questions asked will be used to prepare an annual report to tenants of Tenant Satisfaction Measures detailing how we have performed over the past 12 months, the results will also be shared with the Regulator of Social Housing which forms part of their ongoing review of providers.

The questions should be answered in relation to the services offered solely by the Housing Services team and not other services delivered by the council such as Waste and Recycling or Environmental Health. 

Transparency, Influence and Accountability Standard - April 2024

Why your views matter

By participating in this survey you will help us identify areas that we need to improve the service we provide to you, with the aim to deliver a constantly improving environment for both current and future tenants which are aligned with resident priorities based on mutual trust and respect.

Contact

Housing Services
01268 882430
HousingSurvey@castlepoint.gov.uk