The Housing Ombudsman is an independent, impartial, and free service for residents of social housing. They will investigate when complaint issues have been raised and investigated through our dedicated complaint procedure and a final response provided or if there has been a failure in our handling of your complaint.
Complaint Handling Code Self-Assessments
We handle complaints by following the Housing Ombudsman Complaint Handling Code. You can read our self-assessments below:
Contact the Housing Ombudsman Service
T: 0300 111 3000
(Monday, Tuesday, Wednesday, Friday 9am to 5pm. Thursday 9am to 3.30pm)
In writing:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET
Please note that the Housing Ombudsman do no accept new case enquiries by email. See their website for more details.