The Castle Point Plan

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What we’re doing to improve

We are committed to providing good quality, safe and affordable homes to our tenants, with access to good quality services that support tenants to live independently in thriving communities.

We take the Regulator's findings extremely seriously and acknowledge that we are falling short of these expectations.

We're taking urgent action to address these findings and will continue working with the Regulator until we have satisfied their concerns and achieved full compliance with the consumer standards for our tenants.

We want to reassure all our tenants that we are committed to making improvements as quickly as possible.

Some of the immediate actions are as follows:

Understanding the condition of homes

The majority of properties will be surveyed within the next ten months, and we will act promptly to address any remedial actions identified by those surveys. We will contact tenants when the inspections are due.

Undertaking necessary repairs and maintenance

We have begun work to procure new contractors to assist in speeding up our approach to addressing repairs and maintenance.

The collection of tenant views

A tenant survey has already been launched to gather tenant feedback. Tenants will be represented on the Council’s Housing Improvement Board, which will oversee the delivery of the required improvements as part of the Council’s Housing Improvement Programme.

Providing accurate information about health & safety including fire and electrical safety 

We will ensure that data is collected and analysed to ensure that we are confident that the health and safety requirements of the Regulator are met.